India GCCs to create 500,000 non-tech jobs by 2028: Report
India's global capability centres (GCCs) are expected to create 500,000 non-technology jobs by 2028, reflecting a significant shift in how multinational companies are using their India operations, according to a new report from Quess Corp. The report found demand for non-tech talent increased 17.2% year-on-year…
The trend signals a broader evolution of GCCs from execution-focused centres to hubs supporting business strategy, transformation and decision-making. Companies are seeking professionals with expertise in analytics, automation, digital platforms and artificial intelligence as digital capabilities become embedded across business functions.
The findings highlight how employers are increasingly prioritising professionals who can combine domain expertise with digital and analytical capabilities. The report identified experienced professionals as the most sought-after segment within the GCC workforce.
What Happened
As GCCs take on more strategic responsibilities, organisations are increasingly recruiting talent capable of managing stakeholders, leading transformation initiatives and driving business outcomes. Kapil Joshi, CEO of IT Staffing at Quess Corp, said in the report that AI is reshaping the purpose.
India's global capability centres (GCCs) are expected to create 500,000 non-technology jobs by 2028, reflecting a significant shift in how multinational companies are using their India operations, according to a new report from Quess.
The report found demand for non-tech talent increased 17.2% year-on-year during the first half of 2026 as GCCs expanded digitally enabled business functions alongside traditional technology operations.
According to Quess Corp, non-tech hiring demand is increasingly concentrated in business-critical functions, with sales operations, finance and business operations accounting for more than 60% of total non-tech demand.
Key Details
The changing workforce mix reflects growing demand for professionals who can lead transformation programmes while combining operational expertise with digital fluency. While established technology centres continue to dominate hiring, GCC growth is becoming more geographically distributed.
Employees with seven to 12 years of experience represented nearly 60% of non-tech hiring demand in 2025.
Quess projects this talent pool will expand at a three-year compound annual growth rate of 21%, reaching approximately 250,000 professionals in 2026.
Emerging locations and tier-two cities together accounted for nearly 35% of non-tech GCC demand, indicating a broader spread of global-services employment opportunities across the country.
Why It Matters
The report found pharmaceuticals and healthcare generated the strongest demand for non-tech GCC talent, followed by banking, financial services and insurance (BFSI) and the technology and product sectors. Quess said the next phase of GCC expansion is likely to be driven less.
Business operations and transformation are expected to remain major hiring engines through 2028, while finance, sales and marketing, supply chain and procurement, human resources, and research and analytics are also projected to see sustained.
Quess noted that nearly 90% of the more than 2,400 GCCs in its database already operate across multiple capability areas rather than functioning as isolated service units.
What Reports Say
Coverage of the story so far points to:
Continued reporting by People Matters - HR News as more details emerge
