How ChatGPT Enterprise users use AI at work
OpenAI data shows ChatGPT Enterprise users used the product across a wide range of work tasks. Separately, nationally representative U.S. The studies measure different populations and layers of adoption, so their percentages are not directly comparable.
OpenAI data shows ChatGPT Enterprise users used the product across a wide range of work tasks. Separately, nationally representative U.S.
The studies measure different populations and layers of adoption, so their percentages are not directly comparable. OpenAI’s working paper, “How Organizations Use AI: Evidence from ChatGPT”, found more than half of active users performed documentation or technical-writing tasks at least once in a week.
What Happened
Large shares also used the product for research, planning, data analysis, sales and marketing, legal work and financial or tax tasks. The researchers distinguish user reach from message volume.
For the task analysis at the six-month adoption horizon, the researchers used a sample of 973 organizations and 8.7 million classified messages.
A Center for Economic Studies working paper using the 2026 AI supplement to the U.S.
Census Bureau’s Business Trends and Outlook Survey found that, on a firm-weighted basis, 57% of firms reporting AI use in at least one business function used it in only one to three functions.
Key Details
Documentation and technical writing, technical digital work and message drafting accounted for large shares of messages. Business and market research, legal and regulatory work and financial and tax tasks reached substantial numbers of users but generated fewer messages.
Sales and marketing was most common at 52%, followed by strategy and business development at 45% and IT at 41%.
The Census researchers found similar concentration at the worker-task level: nearly 65% of firms reporting generative AI use for work tasks limited it to one to three task types.
The evidence establishes broad task exposure among active users, but not broad organizational integration or business impact.
Why It Matters
“The central pattern is not the dominance of a single application, but the breadth of task exposure among active users,” they wrote. Each message was assigned to one of 60 task categories using an automated classifier.
Its classified messages also do not measure downstream work products, productivity or changes in organizational routines.
OpenAI’s telemetry covers only activity inside ChatGPT Enterprise, not competing AI systems, API-based tools, internal applications or personal accounts.
What Reports Say
Coverage of the story so far points to:
Continued reporting by TechInformed as more details emerge
